1. No express (voluntary) warranty

Nexus Systems World gives no express or voluntary warranty with Elara AI. The software and each specialist edition are supplied "as is" and "as available", without any promise of uninterrupted operation, particular results, particular accuracy, or continued availability of any third-party service Elara can connect to.

2. Your statutory rights are untouched

Nothing on this page excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or under any non-excludable consumer law of your own country. Our goods and services come with guarantees that cannot be excluded. Where a failure is major you may be entitled to a refund; otherwise we may repair or re-supply the affected service. Any provision here that conflicts with a non-excludable guarantee is read down to the minimum extent necessary, and our liability for breach of such a guarantee is limited, where the law permits, to re-supplying the service or paying the cost of having it re-supplied.

3. Alterations and self-modification — not covered

Elara is deliberately open-ended: you can change her prompts, personality, tools, plugins, connected services, offline build and, in the downloadable editions, the source of the copy you hold.

• If you alter, patch, decompile, recompile, re-host, script, automate, wrap, extend or otherwise modify the product — or have anyone other than Nexus Systems World do so — you are solely responsible for that altered copy and for everything it does.
• We do not warrant, support, repair, restore, secure or accept liability for an altered copy, for data lost from it, for costs it incurs on your own third-party accounts, or for output it produces.
• Support and any remedy we offer apply to the unaltered product as supplied by us. If a fault is caused by your alteration, or cannot be reproduced on an unaltered copy, it is outside support.
• Alterations that break the law, break a third party's terms, remove safety limits, or remove the hard limits described in the Terms are a breach of the Terms and end your licence.
• Nothing in this section limits a remedy you are entitled to for a fault that existed before and independently of your alteration.

4. Third-party services and your own keys

Elara can connect to AI, maps, news, voice, weather and shopping providers using your own API keys. Those providers are independent suppliers with their own terms, pricing, availability and content policies. We do not warrant their output, uptime or pricing, and we do not hold, resell or refund credit you buy directly from them. Charges you incur on your own provider accounts are yours.

5. Support scope

• Fault reports are acknowledged within 5 business days.
• Security or privacy reports are prioritised and acknowledged as soon as practicable.
• Quote the serial number shown on your receipt and in About my Elara so we can identify the exact build. See Serials & Faults.
• Support is email-based, in English, from nexus.systems.au@gmail.com.

6. Backups are your responsibility

Because conversations, memories and logs are stored on your device by design, we cannot restore them. Export a backup regularly. Clearing browser data, losing the device, or reinstalling the operating system will erase them permanently.

7. Operator

Elara AI is a product of Nexus Systems World, sole trader (Australia), ABN 87 716 389 234, of Queensland, Australia. Company site: nexus-systems.world.